Munck Wilson Mandala is looking to add a Collections Specialist to its Dallas office. This position will work with Attorneys, Accounting, the Firm’s Corporate Counsel/Director of Administration and CFO on the Firm’s collection efforts to resolve outstanding balances. Prior collections experience in a law firm or other professional setting is required and an accounting background is strongly preferred.

Essential duties and responsibilities of the Collections Specialist position include but are not limited to the following:

• Collaborate with the Firm regarding collection efforts
• Review accounts for collection efforts and develop collection strategies and payment plans
• Locate and communicate with clients to begin the recovery process
• Maintain a professional relationship with clients to negotiate payments and enact payment plans
• Provide client service regarding collection issues, process, and review account adjustments, resolve client discrepancies, and over or short payments. Monitor and maintain accounts via client calls and/or emails
• Provide timely follow up on payment arrangements
• Keep hard copy and electronic records of all communications, payment plans agreed to, and amounts paid
• Communicate and follow up effectively with Attorneys, Accounting, and the Director of Administration regarding client accounts on a timely basis
• Perform other assigned tasks and duties necessary to support Accounting with collection efforts

The desired qualifications of the Collections Specialist include but are not limited to:

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong interpersonal skills
• Exceptional verbal and written communication skills
• Ability to plan, develop, and coordinate multiple tasks
• Ability to maintain a high level of integrity and discretion in handling confidential information

For more information please send a resume and inquiries to Stephanie Elovitz, Director of Administration and Recruiting, at [email protected]. We are an Equal Opportunity Employer.

Munck Wilson Mandala is currently seeking an experienced intellectual property/patent legal assistant for its Dallas office to support as many as three patent prosecution attorneys. A minimum of 3 years of experience with intellectual property and patents as well as knowledge of PCT and foreign prosecution is required.

Duties include preparing, finalizing, and filing documents at the USPTO in US provisional, utility, design, and PCT applications (i.e., transmittals, declarations, power of attorneys, assignments, information disclosure statements, maintenance fee payments, etc.); preparing and finalizing client correspondence; and maintaining attorney docket for both US and foreign patent matters.

For more information or to submit a resume, please contact Stephanie Elovitz, Director of Recruiting, at [email protected]. For more information on the firm please see https://www.munckwilson.com. We are an Equal Opportunity Employer.

Munck Wilson Mandala is looking to add a litigation paralegal to its busy subrogation practice in its Dallas office. The ideal candidate will have a minimum of 5 years of paralegal experience in a fast paced, high volume litigation practice with insurance defense, large property loss subrogation, or plaintiff’s experience strongly preferred.

RESPONSIBILITIES

• Responsible for intake and case management of all property subrogation claims, providing exceptional client service
• Facilitate and coordinate all logistics during negotiations, mediations arbitrations, trials and/or settlements
• Draft and e-file motions, pleadings, summons, complaints, subpoenas, etc.
• Monitor case status tracking updates, due dates and appearances, providing regular updates to both Attorneys and Clients
• Assist with discovery including gathering evidence, obtaining contracts and performing legal and factual research
• Assist with document production including organizing documents, creating and maintaining privilege logs, performing bates-stamping, redaction, duplication and indexing of documents and maintaining exhibits
• Maintain regular communication with and roster of insurance claims representatives, forensic consultants, adjusters, investigators and experts
• Attend client meetings, court appearances and depositions, digesting and drafting concise and accurate summaries
• Perform general administrative duties as needed to ensure effective and efficient case progress

To submit a resume please contact Stephanie Elovitz, Director of Administration, at [email protected]. For more information on the firm please visit www.munckwilson.com. We are an Equal Opportunity Employer.

Munck Wilson Mandala is looking to add a litigation paralegal to its Austin office. The firm’s litigation practice areas include commercial, intellectual property, and labor and employment, among other areas. The ideal candidate will have a minimum of 5 years of experience handling complex litigation matters in both state and federal courts, preferably with a mid to large size law firm. Responsibilities include project/case management, drafting and preparation of discovery, state and federal ECF filings, summarizing depositions, trial preparation and trial attendance, legal research, and maintaining hearing schedules, docketing, and calendaring, among other duties.

To submit a resume please contact Stephanie Elovitz, Director of Administration, at [email protected]. For more information on the firm please visit www.munckwilson.com. We are an Equal Opportunity Employer.

Munck Wilson Mandala is hiring an IT Support Specialist in our Los Angeles office. We are seeking an experienced and motivated IT Support Specialist that has experience working on Mac and Windows devices in a business environment.

The IT Support Specialist will be responsible for servicing requests through our online ticketing system across multiple office locations and assisting with local service requests that may require hands on intervention.

This is a hybrid remote role with most of the work being performed remotely but onsite visits may be required.

Responsibilities Include:

• Knowledge of MacOS, iOS, and Apple technologies
• Integration of Apple devices in a Microsoft O365 environment
• Resolve tickets in a round-robin fashion with other technicians
• Support of Windows 10 and MacOS laptops and desktops
• Deployment of iPhone and iPads
• Using Jamf deployment for Apple devices
• Assist with training on all hardware/software
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Triage tickets to appropriate personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticket notes
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Identify known issues and create user friendly knowledge base articles
• Supporting C Level Executives on all Windows 10 and MacOS issues
• Setup video conferences for C Level Executives
• Assist with inventory tracking and organization
• New-hire onboarding/offboarding and workstation setups.
• After-hours support may be required for emergencies
• At least one on-site visit a week may be required

Requirements:

• Proven experience as a Service Desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Thinking “outside the box” to resolve issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• Willingness to travel to the office as needed

Qualifications Include:

• Bachelor’s Degree in Computer Science, Information Systems, or related discipline.
• 1 – 3 years of experience in a corporate hybrid Windows and Mac environment supporting hardware, software, network, and server infrastructure issues
• Knowledge of integrating Mac systems into an Active Directory Domain environment
• Microsoft O365 experience
• JAMF experience
• High energy, fast paced, adaptive, quick learner, with attention to detail
• Must be a detail-oriented, security conscious, and proficient in troubleshooting.
• Ability to manage multiple priorities in an extremely fast paced and nimble operating company.
• Ability to work and communicate effectively in a distributed team environment.
• Quality and cost driven. Strong analytical and conceptual skills.
• Demonstrated ability to support and prioritize maintenance of end user systems & computing technologies.
• Knowledge of Microsoft Active Directory, Microsoft Windows server security, MAC OS integration, Microsoft Dynamics CRM, and Salesforce
• Experience with ITIL Foundation processes

Qualified candidates must be proficient in MS Word, Excel, Outlook, e-filing, styles and brief formatting. Candidate should have experience with federal and state e-filing, trial preparation, Table of Contents, and Table of Authorities. Candidates should possess excellent written and oral communication, proofreading, and organizational skills. Candidates should also be detail-oriented, be able to multitask and prioritize the workload independently, and be comfortable working in a high-volume, high-energy environment. Availability for some overtime is required as needed. We offer a competitive salary and benefits package.

To submit a resume please contact Stephanie Elovitz, Director of Administration, at [email protected]. For more information on the firm please visit www.munckwilson.com. We are an Equal Opportunity Employer.

Munck Wilson Mandala is currently seeking a litigation legal assistant for its Dallas office to support as many as four busy attorneys and/or paralegals in a highly collaborative working environment. The ideal candidate will possess a minimum of 5 years of legal assistant or secretarial experience with significant exposure to commercial or patent litigation practice in a mid to large-sized law firm. Duties include but are not limited to:

• Preparing, finalizing and filing documents (i.e., declarations, power of attorneys, assignments, transmittals, extensions of time, information disclosure statements, etc.)
• Preparing and finalizing client correspondence; maintaining attorney docket
• Handling legal assistant and administrative tasks including document preparation, time entry, expense reimbursement, telephone contact, travel arrangements, and calendar maintenance
• Handling administrative confidential/sensitive firm and/or client information and providing excellent client service

Qualified candidates must be proficient in MS Word, Excel, Outlook, e-filing, styles and brief formatting. Candidate should have experience with federal and state e-filing, trial preparation, Table of Contents, and Table of Authorities. Candidates should possess excellent written and oral communication, proofreading, and organizational skills. Candidates should also be detail-oriented, be able to multitask and prioritize the workload independently, and be comfortable working in a high-volume, high-energy environment. Availability for some overtime is required as needed. We offer a competitive salary and benefits package.

To submit a resume please contact Stephanie Elovitz, Director of Administration, at [email protected]. For more information on the firm please visit www.munckwilson.com. We are an Equal Opportunity Employer.

Munck Wilson Mandala is looking for an HR Manager to join its Dallas office. This position will work with the firm’s Director of Administration in managing the firm’s human resources issues. Duties include, but are not limited to:

• Onboarding new hires
• Support staff reviews and exit interviews
• Vacation, out of office, and overtime requests and coverage
• Employee relations, training, and investigations
• Workplace safety and HR compliance
• Firm morale
• Assist with support staff recruiting
• Backup for health insurance benefits

Ideal candidate will have a minimum of three (3) years of HR and benefits experience in a corporate environment and a high level of professionalism and discretion in handling confidential and sensitive matters.

Munck Wilson Mandala is a technology-focused law firm with offices in Dallas, Austin, Houston, and Marshall, Texas, Los Angeles, California, and Miami, Florida. The firm offers full-service counsel in the areas of intellectual property litigation, complex commercial litigation, intellectual property portfolio development, corporate transactions and securities, and employment law. Munck Wilson Mandala represents clients from start-ups to Fortune 50 companies. Learn more about the firm at https://www.munckwilson.com.

For more information or to submit a resume please contact Stephanie Elovitz, Director of Administration, at [email protected].

Munck Wilson Mandala is currently seeking a Billing Specialist for its Dallas office. A minimum of 3 years of full cycle billing experience is required, with law firm experience strongly preferred. The Billing Specialist is responsible for assisting in the review, editing, preparation and submission of invoices in accordance with firm and client guidelines. Ideal candidate will have excellent organizational skills and be comfortable handling a high volume of work accurately and timely. Elite E3, Juris, or equivalent accounting software experience required.

Munck Wilson Mandala is looking to add a Trademark Docketing Specialist to work with our Intellectual Property team in our Dallas, Austin, Los Angeles, and/or Miami offices.  While trademark docketing experience is preferred, we are open to entry-level candidates who are interested in trademarks and intellectual property.

Primary responsibilities:

• Maintain and update U.S. and foreign trademark records in our docket system to track deadlines associated with obtaining, maintaining, and enforcing domestic and foreign trademarks.
• Review incoming and outgoing domestic and international trademark correspondence, enter/clear dates in docketing system, and forward to legal personnel as needed.
• Maintain current deadlines in accordance with correspondence received and prevailing country law requirements.
• Create, maintain and organize files; maintain client preferences and contacts within docketing system.
• Manage client/matter intake and disengagement processes.
• Conduct periodic audits of active matters to confirm integrity of docketing system.
• Report on and follow up with legal personnel regarding upcoming deadlines.
• Prepare and distribute docket reports and customized queries as requested.
• Collaborate with team members to review processes and procedures and to implement improvements.
• Special projects as assigned.

Requirements:

• Experience with docketing trademark matters required, experience with using WebTMS preferred.
• Must have strong reading comprehension skills and a strong ability to digest and summarize complex emails, especially from foreign attorneys and IP Offices, into a few sentences and to identify critical deadlines associated with those emails.
• Must have a working knowledge of domestic and foreign trademark filing, prosecution and registration rules and procedures.
• Must have strong organizational skills and ability to prioritize, manage multiple tasks and work independently.
• Must be detail-oriented with solid analytical skills and a strong ability to review, understand and summarize complex legal issues for a fast-paced high-volume IP team.
• Ability to understand and reliably implement critical procedures and processes.
• Must have strong interpersonal and teamwork skills.
• Must have excellent written and oral communication skills.
• Strong computer skills and experience, particularly with Microsoft Office (Word, Excel, Outlook, PowerPoint) are required. Must be able to compile data and generate reports from various databases.
• Must type minimum of 65 w.p.m.
• Ability and willingness to take initiative to address problems and make continuous process improvements.
• Flexibility, positive attitude, and willingness to learn and develop new skills.
• Ability to ability to take direction, but does not need constant supervision.